Mark Hurst, Mr. Experience of

Mark Hurst, Mr. Experience of usability consulting firm, has put together a comical website called This is Broken, where he lists individuals’ terrible or otherwise bad experiences with corporations that could care less about consumers, customers, users, end users, schmoes, shmucks, or folks like me generally. I like the idea a lot, though it reeks a bit of Consumer Reports’ “Selling It” and other Nader-esque commentaries. It’s a good read.